Terms of Purchase

By completing a purchase on our website, the customer confirms that they have read, understood, and agreed to the following terms and conditions:

1. Order Confirmation
All orders are confirmed once payment has been successfully processed. The customer will receive an order confirmation by email. It is the customer's responsibility to ensure that the correct email address, delivery address, and payment details are provided at checkout.

2. Payment
Full payment is required at the time of purchase. We accept PayPal, credit cards, and other payment methods available at checkout. All transactions are processed securely.

3. Shipping & Delivery
Orders are processed and shipped within 1–5 business days. Delivery times vary by region and typically take 7–21 business days internationally. Tracking information is provided once the order has been dispatched. Velora cannot be held responsible for delays caused by customs, carriers, or other external factors beyond our control.

4. Product Description
All products sold by Velora are accurately described on our website at the time of purchase. The customer agrees that the product received matches the description provided on our store. Any concerns regarding the product must be reported to us within 72 hours of delivery.

5. Returns & Refunds
Returns are accepted within 30 days of delivery. To initiate a return, the customer must contact us at murphy@velora-norden.store before sending any item back. Return shipping costs are the responsibility of the customer. Refunds are processed within 5–10 business days after the returned item has been received and inspected at our warehouse.

6. Cancellations
Orders can only be cancelled within 60 minutes of purchase. After this period, the order is already in our fulfillment system and cancellation can no longer be guaranteed.

7. Disputes
The customer agrees to contact Velora directly at murphy@velora-norden.store before initiating any dispute with PayPal, Klarna, or their bank. We are committed to resolving all issues fairly and promptly. Opening a dispute without first contacting us may result in the dispute being reported as fraudulent if proof of delivery exists.

8. Damaged or Incorrect Items
If a product arrives damaged or incorrect, the customer must notify us within 72 hours of delivery with photo evidence. We will assess the situation and offer a replacement or refund accordingly.

9. Lost or Stolen Packages
Velora is not responsible for packages that are lost or stolen after confirmed delivery. If a package is marked as delivered but not received, the customer should first contact the carrier and, if necessary, file a police report.

10. Customer Responsibility
The customer is responsible for providing accurate shipping information at checkout. Velora cannot be held liable for non-delivery due to incorrect or incomplete address information provided by the customer.

11. Governing Law
These terms are governed by applicable consumer protection laws in the customer's country of residence, including but not limited to EU consumer protection regulations, Canadian consumer law, and other applicable local legislation.

Contact
For any questions regarding your order or these terms, please contact us at: murphy@velora-norden.store